Why Is My Store Credit or Discount Code Not Available at Checkout?

At the moment, store credits and certain discount codes do not automatically appear or apply at checkout. If you’re not seeing yours, here’s what you need to do:

1. Check Your Email for the Store Credit Code

Your store credit is issued as a unique code sent to your registered email address.

• Make sure to check your spam/junk folder, as the email can sometimes land there.
• Copy the code from the email once you find it.

2. Apply the Code Manually at Checkout

Since it won’t auto‑apply, you’ll need to paste the code into the discount/gift card box during checkout.

3. Forgot to Apply the Code?

If you placed the order without adding your code, don’t worry:

• You can cancel the order within the 1‑hour editing window and place a new order using your store credit or discount code.

4. Still Not Working?

If you’re unable to locate your code or it still won’t apply, our Customer Experience team is here to help.
Please reach out and we’ll be happy to assist you further.