Order editing is available for U.S. and Canadian customers who have an account with us; it isn't available for guest users or international customers. You can edit your order within a 1-hour window from the time it was placed. To make changes, please log in to your American Tall Account. If your order has already entered processing, you won't be able to make any edits. Follow the steps below:
1. Go to your Order Page and log in. Then navigate to the recent order and click “Edit Order.”
2. Editing Landing Page: On the landing page, choose any of the edit option to proceed. Once an option is selected, your will be directed to the actual editing page as shown in step number 4.
3. Make Changes: Follow the prompts to complete your edits, then save your changes.
What order edit or change options do I have?
Below are the changes you can make after placing an order:
- Shipping address
- Adding another Product
- Change product quantity
- Switch Product - Change product color or style
- Change Product Size or Length
- Change contact Information
- Apply Discount Code
- Request Cancellation
- Download Invoice
- Review Order Summary
Please note that order editing is only available within the first hour after the order is placed. Once an order has entered the shipping process, we cannot make any changes.
Shipping Address
Once you have selected "Edit Order" option from your Order Page, you can click on “Shipping Address" option and update your address. Please ensure that your new address is entered correctly.
Adding another product
After purchasing, you might come across a product you want to add to your existing order. You can add this item to your order by using the “Add a Product to Your Order” option. It will prompt you to “Edit your Order” and you can search for the item and then add it!
After the item has been added, you must complete the payment for the new item, otherwise it will not ship. There will be a Pay Now button at the top of the screen showing your outstanding payment. Click on the button and complete your payment.
Change product quantity
If you accidentally add two of one item, you can remove the extra item through the “Change Product Quantity” option.
Once you’ve removed the extra item, make sure to click Save.
Please note that since the edit was made within the editing window, the amount will be adjusted when the payment is captured after the window closes. The final amount charged will be reflected on the updated total.
You can also use this option to add another of the same item (size and color) if you’d like to purchase more than one. In this case, you will have to complete the payment of additional item using "Pay Now" button at the top right section of the screen.
Switch Product - Change product color or style
If you’d like to swap out one product for another, or change the color of a product, you can use the “Switch Product” option. Once selected, click the Replace button and then you can search the new item or color you’d like to add, as imaged below:
Depending on which products you’ve swapped, there will either be a pending balance to pay or a payment adjustment. If the new product is of higher value than the original, you must select Pay Now to complete the payment. If the value is lower, the amount will be automatically adjusted before the final payment is captured.
Change Product Size or Length
If the wrong size was selected, you can use the “Change Product Size or Length” option to make these edits.
After the new size is selected, you will need to save your changes to ensure that it will update the order. Prices don’t vary between sizes, so there should never be any pending payment or refund for this option.
Contact Information
If you need to update the name, email, or phone number on the order, you can make these changes through the “Contact Information” option.
Once the information has been edited, you’ll need to click “Save Contact Information” for the order to be updated.
Discount Code
If you forgot to add a discount code to your order, don't worry! You can click on the discount code option and enter your code. Please note that store credit or gift coupon is not considered as discount code and the same will not work here. At the moment we do not offer adding store credit or gift coupon once an order is placed.
On applying the discount code, don't forget to accept the refund, otherwise the order will not be processed.
Request Cancellation - Cancel Order
If you need to cancel your order, you can use the “Request Order Cancellation” option. You’ll be prompted to select a reason for the cancellation, and you can write response/feedback so that we can help improve our services and products.
After you click the “Cancel Order” button, you will receive a cancellation notification on your registered email id. You will not be charged for the order if the cancellation is done within the one-hour editing window.
Download Order Invoice
If you would like to receive your invoice directly after ordering, you can do this through the “Download Invoice” option. You can either download it to your device or have it emailed to you as shown below:
If you experience any issues with our order editing app, please contact our Customer Experience Team. We will be happy to assist with any questions or concerns you may have!
Important Notes:
- Order editing is only available for U.S. and Canadian customers who have an account with us. This feature isn’t accessible for guest users or international customers. If you need to make a change, we recommend reaching out to our team as soon as possible. Please note that edits are not guaranteed, as the order may enter processing before we’re able to review your request.
- Order editing is only available within the first hour after the order is placed. Once an order has entered the shipping process, we cannot make any changes.
- We recommend following the steps above and making any necessary edits within the designated editing window. Our customer experience team may not be able to process changes in time if you reach out to request updates to your order.
- The method of payment on the order cannot be changed.
- Shipping method cannot be changed.
- Gift Card or Store Credit cannot be added once your order is placed.
- If your order edit is not complete, i.e., the pending payment, the order will not be processed.
- If you make an edit that results in a lower order total than the original order value, the amount will be adjusted accordingly, and you won’t be charged for the difference when the payment is captured. Please note that payment is usually captured after the editing window closes.
Related to:
Comments (0 comments)